previous case: vertical live
Message reply
The problem
B2W’s marketing team reported having difficulty answering questions and interacting with users in the live chat, due to the high volume of messages. With a limited number of mediators, user messages lost context before it was possible to respond.que fosse possível responde-la.
Exploring ideas in wireframes
- Tag the user being replied to with a tag
- Mark the message being replied to
Technical impediments
When aligning with the development team, an impediment was pointed out: we were unable to request the username through the API used for the live. Thus, solution 1 was eliminated and we moved on with solution 2.
The solution
Feature that allows an administrator user to respond to messages by tagging the participant of the live.
You are on the Live project. Go back to vertical live, or continue to pre-live and after-live
vertical live
The opportunity arises for a new version of the live screen.
pre-live and after-live
Like the foyer in a theatre, the pre-live and after-live screens provide an interactive environment for live users.
Paula Fidalgo 